Working days are Monday to Friday excluding weekends and bank holidays.
Standard UK Mainland (Standard Delivery service)
Standard UK Mainland 3-5 working day £3.99
Free Delivery for orders over £150
All parcels are despatched in the UK by a national carrier. Please ensure you enter in your full postcode when ordering and a daytime address so that the parcel can be received.
Next working day (UK Mainland only)
Despatched Monday to Friday for delivery the next working day. Order before 2pm
Next working day £7.95 irrespective of order value (delivered next working day by 7pm if ordered by 2pm).
Please select ‘Next working day’ when ordering on-line and give a daytime delivery address, as all parcels need to be signed for. Orders placed after 2pm are regarded as being received by us on the next working day (Monday-Friday).
Please do not ask for orders to be left in the open.
If you need to change your delivery address, please email firstname.lastname@example.org with subject line DELIVERY CHANGE OF ADDRESS or call us on 020 3745 2565 and we will do our best to get in contact with you.
We want you to be delighted with our products, so if you receive an item that isn’t right, what you expected, damaged or faulty please return it to us within 14 days of receipt for a full refund of the goods value or exchange. We regret refunds cannot be given for opened and used kits and items unless the product is defective.
Please print off the returns label Every care must be taken to ensure the product is returned in reasonable condition. Please note, however, that we are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error.
Refunds and exchanges may only be processed when the returned item has been received by us. We recommend that proof of despatch is obtained in case of loss in transit.